Austin, TX
This guide is a part of a larger 3-part guide called The Startup Series. Each of the 3 guides will help you go from idea to full-scale execution.
You can jump to any part of The Startup Series here:
Becoming the Greatest Chief of Staff Ever
Table of Contents:
- Table of Contents:
- First Off, Who Am I? Why Trust Me and What I Am About to Say?
- STARTING a Startup Guide —ïž
- THE 10 COMMANDMENTS OF STARTUP SUCCESS
- AS THE FOUNDERâŠ.
- STARTING
- IDEA
- RESEARCH
- BUSINESS PLAN
- LEGAL
- FUNDING
- DONâT FORGET MINDSET
- THE MISSION
- THE PEOPLE
- THE PARTNERS
- PASSION, PURPOSE, and PROFIT
- DELAYED GRATIFICATION
- TAKE CALCULATED RISK
- HOW PEOPLE LOSE in BUSINESS
- THE SELL
- THE MARKETING
- INVESTORS
- RESOURCES
First Off, Who Am I? Why Trust Me and What I Am About to Say?
All you should know about me is that I was once lost and I am now saved because of the Death, Burial, Resurrection, Ascension, and Grace on display, of the Lord Jesus Christ dying for my sins, in order for me to be made right with God the Father.
Jesus said to him, âI am the way, and the truth, and the life. No one comes to the Father except through me.â (John 14:6)
This is not a âcontending for the faithâ, rather this is a tool to help sharpen oneâs faith and understand his/her depravity in order to understand his/her reliance and dependency upon the Lord and Savior Jesus Christ.
Which you can say, innately, becomes the Truth. Whether people accept or deny the Truth, it is still the Truth. No amount of man-used words matters when the Day of Judgement abounds.
Are you in right standing with God?
STARTING a Startup Guide —ïž
The goal is for you to turn an idea into a tangible business foundation. This is about ideation, validation, planning, and taking the first steps.
Before I get into the 0 to 1 process of building a valuable offering that you can sell to the masses and that acts like a machine (a startup and its product or service), let me give you some startup success tenants.
THE 10 COMMANDMENTS OF STARTUP SUCCESS
- EXCEPT REJECTION BUT LEARN FROM EVERY âNOâ.
- HIRE LIKE YOUR LIFE DEPENDS ON IT. IT DOES. This doesnât apply to you guys at this point in time. So, donât focus on it as much â just yet.
- âPatience pays dividendsâ, say Brian Chesky who interviewed the first 500 employees of AirBnb
- Mark Zuckerberg - âhave the best people around youâ
- IN ORDER TO SCALE, YOU HAVE TO DO THINGS THAT DONâT SCALE.
- Perform unscalable actions in the beginning, so you can scale later on â i.e. visiting partners and talking to every customer in the early stages of the company
- RAISE MORE MONEY THAN YOU THINK YOU NEED. POTENTIALLY â A LOT MORE
- This depends on what type of company you want to becomeâŠ. Itâs also important to note that you donât need to spend that much money in the beginning. Just focus on testing and iterating.
- 2 Types of Companies (the market determines this as much as you do):
- GET BIG FAST COMPANIES
- To capture the entire market by land grabbing market share
- i.e. Uber, Amazon
- Network effects are the aim for get big fast companies because the more users, the more it increases their platforms value
- Creates lock-in - so employees stay and users stay
- ORGANIC GROWTH COMPANIES
- Frugile, resourceful, and not spending more than they make; much more careful
- i.e. Ben & Jerry's
- RELEASE YOUR PRODUCTS EARLY ENOUGH THAT THEY CAN STILL EMBARRASS YOU. IMPERFECT IS PERFECT.
- Constant testing, iteration, testing, iterationâŠ. Get more feedback than you can fathom but trust your gut on what you feel is best as well (a.k.a take feedback that is actually useful for iterating your product)
- DECIDE, DECIDE, DECIDE.
- BE PREPARED TO BOTH MAKE AND BREAK PLANS.
- Be different and stick to the mission (while considering the markets/customers wants and needs of course)
- DONâT TELL YOUR EMPLOYEES HOW TO INNOVATE. MANAGE THE CHAOS.
- This doesnât apply to you guys at this point in time, since there are not many employees.
- USEFUL > INNOVATIVE
- âCool wears off, useful never does.â (Jason Fried)
- [Be the edges] âYou have to keep things off of your product more than you add into it.â (Jason Fried)
- TO CREATE A WINNING COMPANY CULTURE, MAKE SURE EVERY EMPLOYEE OWNS IT.
- Same as #2 and #8.
- Because things change so fast, all you need to keep is your GRAND VISION. You may even tweak the vision over time, just as we did with ZIKI/THE FOOD COMPANY. Because things change so fast, be willing to be agile. Thatâs why the strength of being a startup is speed.
- Other strengths in being a startupâŠ.
- Decisiveness
- Having a clear vision and that the entire team and shares that vision
- Being a good listener, but also being strong-willed
- Moving fast
- 24/7 work ethic
- STICK WITH THE HEROâS JOURNEY.
- Have grit and stay on this journey
- PAY IT FORWARD (Bonus Commandment)
- Think of a startup as a beach-head:
- Marines - deployed onto the beach
- a.k.a initial entry and launch (donât take this lightly or overlook it - it helps you break through the noise)
- Army - fighting on the ground
- a.k.a invading the market and establishing the company
- Nation building - building nations
- a.k.a solidified at many, many customers and scaling with those networks
AS THE FOUNDERâŠ.
If you are the founder of this thing, donât just take it from my experience in witnessing the best CEOâs in the world operate. Take it from Sam Altman.
Here are 13 of his thoughts.
"Iâve observed thousands of founders and thought a lot about what it takes to make a huge amount of money or to create something important. Usually, people start off wanting the former and end up wanting the latter. Everything here is easier to do once youâve already reached a baseline degree of success (through privilege or effort) and want to put in the work to turn that into outlier success. But much of it applies to anyone."
- Compound Yourself
- It's useful to focus on adding another zero to whatever you define as your success metric - money, status, impact on the world, or whatever
- "But I always want it to be a project that, if successful, will make the rest of my career look like a footnote."
- Be willing to let small opportunities go to focus on potential step changes
- One of the notable aspects of compound growth is that the furthest out years are the most important
- Trust the exponential, be patient, and be pleasantly surprised
- Have almost too much self-belief
- Cultivate this early
- Self-belief must be balanced with self-awareness
- Truth-seeking is hard and often painful, but it is what separates self-belief from self-delusion
- Learn to think independently
- Entrepreneurship is difficult to teach because original thinking is difficult to teach
- School isn't set up to teach this
- You have to cultivate it yourself
- "I will fail many times, and I will be really right once."
- Practice finding solutions even when there seem like there is none
- Get good at "sales"
- Self-belief needs convincing others to believe
- Every job becomes a sales job at some point
- Requires inspiring vision
- Strong communication skills
- Degree of charisma
- Evidence of execution ability
- Get better at written communication
- Show up in person whenever it's important
- Make it easy to take risks
- Most people overestimate risk and underestimate reward
- Itâs often easier to take risks earlier in your careerâŠâŠ.
- "It easy - and human nature - to prioritize short-term gain and convenience over long-term fulfillment
- Keeping your life cheap and flexible for as long as you can is a powerful way to do this, but obviously comes with trade-offs
- Focus
- Focus is a force multiplier on work
- It's much more important to work on the right thing than it is to work many hours
- I have yet to meet a slow-moving person who is very successful
- Work hard
- You can get to the 90th% by working either smart or hard, BUT the 99% requires both
- Extreme people get extreme results (comes with trade-offs)
- Momentum compounds
- Success begets success
- You have to figure out how to work hard without burning out
- In fact, work stamina seems to be one of the biggest predictors of long-term success
- "One more thought about working hard: do it at the beginning of your career. Hard work compounds like interest, and the earlier you do it, the more time you have for the benefits to pay off."
- Be bold
- I believe it's easier to do a hard startup than an easy startup
- Follow your curiosity. Things that seems exciting to you will often seem exciting to other people too
- Be willful
- A big secret: you can usually bend the world to your will a surprising percentage of the time
- Reasons people fail: combo of self-doubt, giving up too early, and not pushing hard enough
- Ask for what you want
- Successful people = âI am going to keep going until this works, and no matter what the challenges are Iâm going to figure them outâ
- Be optimistic. I have never met a very successful pessimistic person
- Be hard to compete with
- Companies are more valuable if they are harder to compete with
- Same with people
- If you are doing the same thing everyone else is doingâŠ.. you are not going to be hard to compete with
- Strategy examples for building leverage: personal relationships, building a strong personal brand, or getting good at the intersection of multiple different fields
- Build a network
- Great work requires teams
- The size of the network of really talented people you know often becomes the limiter for what you can accomplish
- Take care of the people who work for you
- Be overly generous with sharing the upside; it will come back to you 10x
- Also, learn how to evaluate what people are great at, and put them in those roles.
- "You want to have a reputation for pushing people hard enough that they accomplish more than they thought they could, but not so hard they burn out"
- Define yourself by your strengths, NOT YOUR WEAKNESSES
- "Acknowledge your weaknesses and figure out how to work around them, but donât let them stop you from doing what you want to do"
- "Remember that you are mostly looking for rate of improvement, and donât overvalue experience or current accomplishment"
- Finally, remember to spend your time with positive people who support your ambitions.
- Additional note I liked: "A special case of developing a network is finding someone eminent to take a bet on you, ideally early in your career. The best way to do this, no surprise, is to go out of your way to be helpful. (And remember that you have to pay this forward at some point later!)"
12. You get rich by owning things
- You get truly rich by owning things that increase rapidly in value.
- "This can be a piece of a business, real estate, natural resource, intellectual property, or other similar things. But somehow or other, you need to own equity in something, instead of just selling your time. Time only scales linearly"
- Scale
13. Be internally driven
- The most successful people I know are primarily internally driven; they do what they do to impress themselves and because they feel compelled to make something happen in the world
- "âŠâŠthis is the only force I know of that will continue to drive you to higher levels of performance."
- "Eventually, you will define your success by performing excellent work in areas that are important to you. The sooner you can start off in that direction, the further you will be able to go. It is hard to be wildly successful at anything you arenât obsessed with."
Now, that youâve digested those 13 thoughts, think about these things as the Founder:
Jaime Schmidt on Making the Leap to Entrepreneurship:
- Make your commitment: first to yourself, and then to the business
- Pursue your abilities: develop skills and authority
- Fund your business: balance the bottom line
- Integrate your life: structure for sustainability
There are going to be early stages in the company, where people arenât getting paid. Who cares if you're not paying people in the beginning as a startup. Get over that mentality of being sorry for employees in them doing their work for you since they are unpaid.
Because if people aren't performing well now when they're unpaid, they're most certainly not going to perform well later when they are paid
As a Founder, you need to be decisive, high conviction (because who will believe in your mission, if you donât believe in it deeply), and courage to persist through everything. Refuse to give up.
Have unwavering faith.
If it comes down to it, and you have nothing to sell at the start, sell yourself.
Be solution oriented, not problem focused. Problems arise daily like mini fires. Get good at putting them out, fast.
Important to stick to the basics. Donât get lost in the idea sauce. Execute on whatâs in front of you.
When selling clients, partners, or potential employees, make sure you sell the vision and your story. Selling an employee on why they should buy into you is no different than selling a client on why they should buy into you too.
You know where you are going as a founder. Let people tag along with you. Show them the vision and lead the way. If they buy in, great. If they don't, great. Move on with who you need and adjust as needed.
The right team dynamic is key. It takes a lot of different team rotations, cycles, and turnover until you find the company-team fit, just as it does for you finding product-market fit. It allows for such a faster speed of movement, again this comes with time experience, and momentum. The momentum attracts the best talent.
Even though your people will be inspired, they will never love your baby as much as you. Itâs YOUR baby (your business) for a reason. As Gary Vee says, "You can't ask someone to love your baby as much as you do." Same thing applies with your business!
And at all times, know your leverage. Always always always. Know your leverage and use that leverage â at all times.
STARTING
Everything starts with an idea, but most importantly, an idea that is centered around something you enjoy and want to see in the world.
Work-life balance is horse manure. Your business needs to fit into your lifestyle and your lifestyle into your business. Thatâs best.
Fitting your business idea to what you do during your day to day.
Develop your intuition in this way. You know the answer to what you want to do and what your business will be centered around. Keep internally digging to find it.
1 + 1 = 11 (seek out partners to help you build the tribe and mission)
Greg Shepard:
- The North star: Knowing where you're going before you start is crucial
- Not Ready, Fire, Aim but........Ready, Aim, Fire
IDEA
- How to Generate Ideas:
- Use the âProblem-Solution Fitâ method: Identify a pain point in your life or othersâ and brainstorm solutions. Example: Airbnb started because founders couldnât afford rent.
Figure out what you donât enjoy doing, and outsource it via delegation or automation.
Partnering is the fastest way to get to market â that refers to a business partner and a vendor partner or a partnership of businesses.
Also, this is important: where are you going? Where do you want to go? What is success for you? Reverse engineer that.
Success = the progressive realization of a worthy ideal.
Also, what problem are you looking to solve for? The business can and needs to center around this too.
RESEARCH
Market Research
- Validation Techniques:
- Run a landing page test with Carrd (carrd.co) to gauge interest before building.
- Competition is for losers. Just focus on creating. Market research is a business 101, university learning scam
Steve Jobs talked about this with NEXT: It takes longer than you think to exploit something in the marketplaceâŠâŠ
Forcing Function:
Offer what they ask to pay you for
This reverse solicitation should be the prerequisite for starting a business. Did someone ask if they could give you money? Talk about proof of concept.
Obsess over your game selection
The most important decision we make is the market that we choose to serve.
Create a monopoly of one
Prompts to Figure This Out:
- What is difficult for most people but comes relatively easy for you?
- What unique experience have you had? (Value arises from the intersections.)
- Who are you most qualified to help?
- Who would most like to work with me? (Note: not who would I most like to work with!)
Disregard your ideas, leverage your assets.
Turn your competitors into collaborators
The biggest winner does not compete. You do not need to succeed in the same way other companies have succeeded.
Anytime you hear âcompetitor,â think âcollaborator.â
Businesses offering similar services are resources, not threats.
You are the product
Constantly hone your craft
How do you drive results for clients? Deliberate practice.
ability = [shots on goal] X [time watching game film]
Client problems = Your problems
BUSINESS PLAN
- Lean vs. Traditional:
- Lean Canvas (leanstack.com): One-page plan focusing on problem, solution, metrics, and cost.
- Traditional: Use SBAâs guide (sba.gov/business-guide/plan-your-business/write-your-business-plan).
LEGAL
- Choosing a Structure:
- Sole Proprietorship: Simple, but full liability.
- LLC: Limits liability, flexible taxation (see LegalZoom.com or Incfile.com).
- Corporation: For bigger ambitions, complex but scalable.
- Steps:
- Register via your stateâs website (e.g., sos.ca.gov for California).
- Get an EIN for free at IRS.gov.
- Resource: The Startup Ownerâs Manual by Steve Blankâcovers legal basics.
FUNDING
- Options:
- Bootstrapping: Use personal savings or revenue (e.g., Mailchimp bootstrapped to $700M).
- Crowdfunding: Kickstarter (kickstarter.com) or Indiegogo (indiegogo.com). Ascending
- Small Business Loans: Check SBA.gov for loan programs.
- Resources:
- X: Follow @naval or @paulg for funding advice from startup gurus.
- Website: AngelList (angel.co)âconnect with angel investors.
DONâT FORGET MINDSET
- Mindset: Start small, test fast. Eric Riesâ The Lean Startup methodology is gold hereâbuild an MVP (Minimum Viable Product) and iterate.
THE MISSION
Final Closing Line:
âThis is a âHell Yesâ or No kind of thing. You have a ton of potential but itâs going to be a lot of work for us to get you there. I am going to send you the link to sign up but I want you to sleep on it. Let me know within the next week that youâre ready to get started. If I donât hear back from you by [7 days], Iâll assume youâre not ready, no worries. As soon as I hear back, we can start right away.â
Know your Why
THE PEOPLE
Danny Meyer who founded Shake Shack in 2004 and it went public in 2015 said this about his list of people to prioritize in business:
- Employees
- Guests
- Customers
- Suppliers
- Investors
On What Steve Jobs Learned at Apple
- "I now take a longer term view on people. In other words, when I see something not being done right, my first reaction isn't to go fix it. It's to say
- It's what Josh Gershon talked about with,
- It's what Nick Nanakos and I talked about with,
- "that's painful sometimes."
- Me speaking: It's painful only because it is self-inflicted and we, as humans, have a personal desire for something
- "Get everyone on the core team in the room and talk about it to get in sync."
'We're building a team here and we're going to do stuff for the next decade, not just the next year. So, what do I need to do to help the person that is screwing up, learns. Versus how do I fix the problem."
"If you help others it will help you. If I win, you win."
"Making sure to show people your vision and be the hardest worker on the team."
The Standard with People:
- Be hard on systems, not people
- Hire, empower the hire, and give them knowledge
- When empowering: 1) connect 2) inspire with vision 3) instill w/ confidence 4) share everything 5) involve in decisions
The 4 Times That People Change:
- Hurt enough â they have to
- See enough â inspired to
- Learn enough â they want to
- Receive enough â able to
From Gary Vee:
- You work for your employees. Your employees don't work for you.
- As a leader you should serve first and lead second
- Set an example, have empathy for others, put in more work than anyone else in the organization
B.O.S.S. Strategy by Greg Shepard:
- Strategy:
- Five functional areas:
- CEO
- Sales/Marketing
- Service/Delivery
- Shared Services (IT, HR, Accounting, Legal)
- Product and Engineering
- Missions from that load of work to do: from X to Y by date
- Establish objectives
- Assign tasks/activities
- "Do the important things first, so the urgent things don't happen." (Greg)
- "Do the things that have the highest impact with the lowest effort." (Greg)
- Standardizations, accountability, and measures
- Optimization and refinement- "Kaizen"
When writing meetings with teams â from the Founder and CEO of Spotify, Daniel Elk:
"A great meeting has three key elements: the desired outcome of the meeting is clear ahead of time; the various options are clear, ideally ahead of time; and the roles of the participants are clear at the time. ... I think that's the single largest source of optimization for a company: the makeup of their meetings. To be clear, it's not about fewer meetings because meetings serve a purpose. Rather, it's key to improve the meetings, themselves. A lot of my efforts focus on teaching people this framework. Ironically, I find that most people are just challenged by that stuff.â
And about meetings â from Alex Lieberman, Founder of Morning Brew:
221. 6 Steps for Successful Meetings
- Meetings are a last resort not a first option
- Make meetings 2/3rds of the time it should be (1 hr should be 40 mins)
- Meeting prep, goals, and agenda - if you donât have those prior to a meeting, you are doing it wrong
- Homework
- Action item roles
- Desired outcomes
- Meetings are not for catch-ups (3- ppl for desired outcome, especially cross-organization decisions)
- Brainstorms should always happen separately or before
- Meetings are not for status updates
- Treat a meeting like a product (solicit feedback, make it better)
- Meetings are ephemeral. Preserve their importance.
- Memorializing the meeting is key. Minutes should be documented. Your minutes should be clear. Minutes require you to keep on agenda too
THE PARTNERS
Collaboration is key.
Partnering with the right companies will allow your product/service to get to market faster.
PASSION, PURPOSE, and PROFIT
When I started Dream BIG & Co., I started it as a podcast. I then realized I needed to monetize the businesses, to keep my personal financials in check and to be able to focus on the business full-time. So, it went from passion to passion and profitability.
Being scrappy and resourceful is great, and always a needed mindset in business, yet there comes a point when you have to ask, âIf I want to stay in this specific game for as long as possible, how can I make money from it to allow me to do it forever?â
The Forcing Function:
"Service-based businesses are the lowest risk way of becoming an entrepreneur."
"A service-based business is a rare opportunity to monetize your passion. Getting paid to develop and teach a skill you enjoy turns your consumption into production."
Then, eventually you can productize it.
Start with a rev based service model
OR
Learn how to make a product and sell it.
DELAYED GRATIFICATION
Willing to suffer for the desire you have. This requires persistence and patience.
Law of Reciprocity. Being able to give, give, give value upfront, even not making money at first, in order to gain a customers trust.
It is important to NOT SCALE IN THE BEGINNINGâŠ. Steve Jobs talked about going to customers and learning about their needs, what they enjoy about the products, and getting real, truthful feedbackâŠ. (and he talked about talking to those people he only once dreamed he would talk to)
TAKE CALCULATED RISK
Be willing to take risk.
âIf you are afraid of failure, then you are afraid of success, because failure is required in order to reach success.â â Tanishq Joshi
HOW PEOPLE LOSE in BUSINESS
- Things owning people
- Ego â if not channeled properly
#1 Causes of Startup Failure:
- Creating a Product that not Enough People Want or Need
- Team Falling Apart
- Competition
- Financials
Top 20 Reasons Startups Fail:
TEAM
Who are the generals and troops in your business and entrepreneurial army?
Who will your partners be? Do you complement each other and bring each other immense value?
What do you hate and love to do? Your partners in business will be found within this.
Important: If you get it right, your co-founder and partner will be a lifelong partner.
You both trust each other to run your respective areas of the team and lean on each other when needed. There is a deep level of accountability to this.
Hire
Hire A players. A players hire A players. Whereas, B players, hire C players.
Culture is a group of people that embody the company mission and live the life of the companyâs values
Grow
Build
THE SELL
Understand your market
Understand your customer
Understand your product
Master your pitch
Does the person need you?
If yes, great.
If no, why not. How can it be framed that they do?
If truly no, let it go.
80% want to be guided to buy the thing
10% are already set on buying before the sale happens
10% will never purchase
Follow up, follow up, follow up, follow up, follow up
Forcing Function:
Give a peek behind the curtain
Every service-based business should have some form of âauditâ as an introductory offering. At The Forcing Function, our audit is the Performance Assessment.
Give clients a small taste of the desired results awaiting them a bit further up the mountain and they will become emotionally invested.
Remember: clients donât pay to work with you. Clients pay for the results unlocked by working with you.
Consultations are not sales calls
Consultations are the offer that clients cannot refuse.
Free, highly-customized advice*. A friendly ear with no strings attached.
Framing is your biggest leverage point for getting clients to set up a consultation. Lower the bar to have that first conversation. Reduce the pressure by allowing them to come as they are.
What is a consultation like? Think of them as fact-finding missions where you focus completely on the client and their challenges.
Stay out of sales purgatory
** You need to ask for the sale. Donât leave the call without a clear yes or no.
This message will self-destruct
I have found it very powerful to utilize exploding offers. Hereâs why:
- Results are proportional to client buy-in. Lack of commitment = lackluster results. If they arenât fully committed, it wonât work no matter what, so itâs better to know upfront.
- You avoid wasting time and mental energy chasing down potential clients unlikely to close. If they want to wait to start until âthe timing is better,â the possibilities of closing have a half-life which is decaying fast, but at least youâre still in the game. If they go dark, the deal is dead.
- Creating a forcing function increases conversion. A forcing function changes your default behavior in the future by aligning your short term incentives with your long term goals. This is important. So important I named my company The Forcing Function because of this idea. The timing is never just right to make a major change. With unlimited time to decide, no one ever ends up taking the plunge. The best time is now. Set up the forcing function for them: âAre we doing this or are we not doing this?â
- You relay a signal of personal abundance (by creating scarcity). You have other options for clients and you donât tolerate your time being wastedâboth of which make you more attractive. (Note: this signal is only credible if it is actually true, do not fake it until you make it.)
- You give them a graceful out if they felt pressure on the call (i.e. you sold too early) without straining the relationship.
THE MARKETING
Marketing is a detailed system, not a single static thing.
PR
Branding
Product Market Fit
Facebooks âsingle or datingâ feature.
FBâs audience was university students. FB knew that. When building out the product, they made a feature for users to toggle their profile to show if they were single or dating.
âDid you see John is dating Sarah?â
That caused a natural, word of mouth, evangelistic sell of the FB platform, without it feeling inorganic.
Prime example.
Standing Out
Systems (do one and do it well; then expand from thereâŠ. a good system can allow you to create for all (i.e. long format video documentation to then short form video clips across all platforms)
Email Marketing
Social Media
Influencers
Events
Sponsors
Melissa Harris with pristine marketing advice:
Whom do you say it to, what do you say, how do you say it â
- Testable
- Trackable
- Leading you to tweak, tweak, tweak until you get explosive reaction from your customers
Forcing Function:
Optimize for conversations
The foundation of your business rests upon social capital: an infinitely-long time horizon is your ultimate weapon.
Service-based businesses are the opposite of selling information. Rather than hiding the best stuff behind a paywall, all insights are shared freely.
Knowledge is only a force multiplier; it has no value until combined with action.
Whenever you get stuck, shift your focus outward to who you can help.
Host the party
Trouble finding clients? Answer this: âWhere do my clients hang out?"
Iâve learned that I am at my best as a party host if I am genuinely interested in others rather than trying to be interesting myself.
Your product = Your marketing.
Your only responsibility is to drive results for your clients. Thatâs your product AND your marketing.
Do your clients consistently have better outcomes after working with you?
Yes? Marketing complete.
No? Return to step âContinually hone your craftâ.
"Aspirants pitch. Peers collaborate."
Be referable
Why is Net Promoter Score the best predictor of growth? Virality is everything.
Viral coefficient:
> 1 = wait list.
< 1 = cold email list.
There are two dimensions to being referable: visibility and signal.
Visibility = Being top of mind.
Signal is built with testimonials, case studies, and your public content.
Think of your website as a résumé.
Framing is everything
Secret weapons make for poor viral coefficients.
You may be a fixer, but you cannot afford to get into the business of âfixing problemsâ.
You simply accelerate growth so that their business reaches the next level even faster.
Remove referral friction
Ask for referrals!
If you want referrals, you cannot be afraid to ask for them. Your clients are not mind readers.
Be intentional with attraction and filtering
Take a minute to diagram your customer journey.
What are the steps required to become a client?
Where in this process should you position the filters?
There are two critical filters to think about:
- Clients opt-in/opt-out as a potential fit (lead capture)
- You confirm that they are a potential fit (follow-up)
Shifting these filters upstream or downstream has cascading effects on the size of your pipeline and how you allocate your time.
Need more inbound? Make it easier for clients to indicate their interest.
Too many dead-end consultations? Raise the bar required to set up a call.
To maximize inbound, your businessâs messaging should also be polarizing: a self-selected Hell Yes or No.
INVESTORS
Look for investors, just like you do with a business partner. Long-term. Values aligned. Committed. Trusting. Good track record.
YOUR CIRCLE TO TAP INTO
- Community: Join r/Entrepreneur on Reddit or Startup Grind (startupgrind.com) for peer support.
RESOURCES
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